Learn about Crystals and the payout process.

What are Crystals and how are they awarded?

Crystals are awarded to eligible Creators that engage in payment-eligible activities on Snapchat. After receiving Crystals, you can cash them out for money in the Crystals Hub in My Profile! Additionally, all award history and activity can all be viewed in the Crystals Hub. To open the Crystals Hub, navigate to your Profile and scroll down to ‘My Snap Crystals’.

If you are eligible to receive Snap Crystals from a Spotlight Submission or are an eligible Snap Star (with or without a pending Crystals Award), you will receive a push notification and will be notified in My Profile. Tap on the push notification or navigate to My Profile and tap ‘My Snap Crystals’ to open the Crystals Hub.

Expert Tip💡 Make sure you have push notifications enabled for Snapchat so you don’t miss any award notifications!

Please Note: Crystals are used solely to track payment-eligible activities on Snapchat. They are not intended to confer or imply any rights or represent any obligation; do not constitute property; are not transferable or assignable; and may not be purchased or the subject of a sale, barter or exchange.

How do I cash out my Crystals?

If you haven’t previously onboarded for payouts with Snapchat, please follow the following steps once you enter the Crystals Hub:

1. First, we’ll send you a notification that will navigate to My Profile when opened. When you tap ‘My Snap Crystals’ in My Profile, you’ll be asked to onboard by providing payout information such as your first and last name, email address, state and country of residence, phone number and date of birth (‘Contact Information’). We cannot pay you unless this information is accurate and your first and last name matches your full legal name as shown on your tax documents or government issued ID. You will not be able to edit this information in My Profile once submitted. If you are under the legal age of majority in your jurisdiction, your parent(s)/legal guardian(s) must also provide consent before you can receive any payments.
2. Next, if you have successfully provided your Contact Information and parental/legal guardian consent forms (if applicable), you’ll receive instructions at your provided email address on how to activate your Snapchat Payout Portal account via our partner, Hyperwallet, at notifications@hyperwallet.com or do.not.reply@hyperwallet.com. This email may take several weeks to arrive as we process your application.
3. This email will provide a link to create your account and complete these instructions, including taxpayer verification. The email will ask for an Access Code, which will appear in the 'My Crystals’ section of your Profile within 48 hours after receiving your email. 
   • Please Note: If you see your Access Code in the Crystals Hub but haven’t seen an email from Hyperwallet, please check your junk or spam folder and try to resend it.
4. Upon successful completion of your Snapchat Payout Portal account, you will see any Crystals Awards in your Crystals Hub!

Now that you are onboarded, you can begin collecting Snap Crystals and make your first cash withdrawal via the steps below:

1. When you are granted a Crystals Award, you will be sent a push notification. Navigate to the Crystals Hub by tapping on ‘My Snap Crystals’ in My Profile.
2. When you receive an Award, it will be displayed in the ‘All Activity’ section of the Crystals Hub as ‘Pending’. Crystals take 14 days from the time of appearance in the ‘All Activity’ section of the Crystals Hub to move from ‘Pending’ to ‘Available’, at which time they will become available for cashing out.  
3. After your Crystals move from ‘Pending’ to ‘Available’, your total Available balance will be displayed at the top of the Crystals Hub, along with the GBP cash out value.
   • Please Note: Crystals Awards are subject to your ongoing compliance with the Community Guidelines, Spotlight Guidelines, Terms of Service, Spotlight Terms, Spotlight Challenges Official Rules and any other applicable terms governing our Services. Non-compliance may result in the invalidation of pending and/or available Crystals Awards. 
4. When you are ready to get paid your available Crystals in GBP, tap the ‘Cash Out’ button! Doing so will initiate a cash withdrawal of all available Crystals to GBP that will be made available in your Snapchat Payout Portal. Note that in order to initiate a payment, you will need to have enough available Crystals for at least a £100 GBP payment. Please also note that it typically takes an additional 14 days or longer for cash to be sent to your Snapchat Payout Portal after you have initiated a Cash Out.

You may choose to cash out as you please, but note that (subject to your compliance with the Community Guidelines, Spotlight Guidelines, Terms of Service, Spotlight Terms, Spotlight Challenges Official Rules and any other applicable terms governing our Services) we will initiate a cash withdrawal directly to your Snapchat Payout Portal account if you (i) have an Available Balance that has remained unchanged for one year OR hasn’t been cashed out in two years and (ii) have enough available Crystals for at least a £100 GBP payment.  

If your accounts are not in good standing or you have not satisfied the requirements outlined above, you will no longer be eligible to receive payment for Crystals Awards after one year or two years (as applicable) from initial award.

⚠️  Important: If you see messages pretending to be an official Snapchat account, report the account immediately and do not provide any personal or payment information to such account. Check out our Safety Centre for more information and safety tips.

FAQs

In what countries are Snapchatters eligible for a payout? 

Snapchatters are eligible for a payout in the following countries:

Algeria, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Canada, Denmark, Egypt, Finland, France, Germany, India, Indonesia, Ireland, Italy, Jordan, Kuwait, Libya, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Oman, Palestine, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sweden, UAE, United Kingdom, United States

We are working hard to make this available to more Snapchatters soon!

What do I do if I accidentally entered the wrong information while setting up my Snapchat Payout Portal account via Hyperwallet?

If you have entered the wrong information while setting up your account, please reach out to Hyperwallet support for assistance.

What happens if I previously received payouts for Spotlight before Crystals?

Don’t worry, any prior payouts won’t be impacted! You will see them presented as GBP in your 'All Activity' section, and they will automatically be transferred to the Snapchat Payout Portal when ready (no cash out action needed).

How long do I have to request payment for my Crystals?

You must request payment for your Crystals within two years of receiving them OR within one year of your most recent award, otherwise we will disburse payment to your Snapchat Payout Portal account. Your payment will be disbursed as long as the minimum payment threshold of £100 has been met, you have supplied all the information required to receive a payout, you have successfully activated your Snapchat Payout Portal account, you have complied with the Community Guidelines, Spotlight Guidelines, Terms of Service, Spotlight Terms, Spotlight Challenges Official Rules and your account remains in good standing. If any of the foregoing requirements are not satisfied, then you will no longer be eligible to request payment for your Crystals after this period of time.

What if I already have a Payout Portal account from Spotlight payouts? Do I have to create another one?

If you already have a Snapchat Payout Portal, you won’t need to create another account. You can use the same account to request payment for Crystals if you were previously eligible for Spotlight payouts.

I want to opt out of Spotlight payouts and/or Crystals. 

We’re always working to improve the Snapchat Spotlight and Crystals experience on both platforms. Please keep an eye on your device's app store for new updates! In the meantime, if you do not wish to opt in to Spotlight payouts or Crystals, we recommend not completing the onboarding process.

I have my Snapchat notifications turned off. How will I know if I missed a notification about a payout?

You can check to see if you have pending Crystals Awards by going to My Profile and tapping ‘My Snap Crystals.’

How can I get a Public Profile?

We care deeply about the safety of our community and are thoughtful about your privacy with any new feature we roll out. Snapchatters who are 18 and older can now opt in to having a Public Profile if they want to share a little more about themselves with a wider audience (beyond their immediate friends). Learn more about Public Profiles.

Are my payments subject to any fees when I withdraw them?

When you withdraw funds (if any) from your Snapchat Payout Portal, you will be charged applicable transaction fees (listed in the link below) by our third-party payment provider. The specific transaction fees you will be charged are based on the method you choose to withdraw your funds and, if applicable, the currency to which you choose to convert your funds (if other than US dollars).

Learn more about payment provider transaction fees. 

Please Note: To be eligible to receive payments, you must have reached the legal age of majority in your jurisdiction or be at least 16 years old with the consent of your parent(s)/legal guardian(s). For more information, see our Spotlight Terms, Spotlight Challenges Official Rules or the applicable terms governing the relevant Service(s).

How are taxes handled for my Crystals Award, such as Form 1099 in the US?

In order to onboard into the Snapchat Payout Portal, you must provide a valid W-9 form (US) or W-8 form (international). For any required tax forms showing payments you were disbursed in the calendar year, they can be accessed electronically by navigating to ‘Resources’, then ‘Tax Documents’ in your Snapchat Payout Portal. The tax forms will be disbursed in accordance with IRS deadlines (usually January/February of the following year).

For more information on taxes, see our Spotlight Terms, Spotlight Challenges Official Rules or the applicable terms governing the relevant Service(s).

Can I share my payments with someone else?

Snap will only deposit your payments into a single Snapchat Payout Portal account and login.

What options do I have for withdrawing my Crystals Award?

You can choose from multiple withdrawal options (such as bank account or PayPal) when you withdraw funds from your Snapchat Payout Portal. Check out the Hyperwallet FAQ for more information.  

When you withdraw funds (if any) from your Snapchat Payout Portal, you will be charged applicable transaction fees (listed in the link below) by our third-party payment provider. The specific transaction fees you will be charged are based on the method you choose to withdraw your funds and, if applicable, the currency to which you choose to convert your funds (if other than US dollars).

Learn more about payment provider transaction fees. 

Can I update my legal name, address or other demographic data in Snapchat Payout Portal?

When you provide your contact information in My Profile and activate your Snapchat Payout Portal account, please be sure to use your legal name (the name that is on your birth certificate, or social security card if you're in the US). As a reminder, you will not be able to edit your contact information in My Profile once submitted, so please make sure that it is accurate. If you experience an issue, please reach out to our support team. 

Please Note: entering your Contact Information incorrectly could delay any pending payments.

My Snapchat Payout Portal account has been locked. How can I unlock it?

Your Snapchat Payout Portal account may become locked if you input incorrect credentials. If your Snapchat Payout Portal account is locked, please reach out to Hyperwallet support for assistance.