If you're having trouble purchasing Tokens, check out these troubleshooting guides for iOS and Android.
If you're still experiencing an issue with Snap Tokens or Gifts, please reach out to our support team.
You can also try the following troubleshooting tips!
Check Your Internet Connection📶
Switch between mobile data and Wi-Fi. If switching to Wi-Fi or mobile data solves the issue, then you can contact your mobile service provider or internet service provider for more help.
Restart the Snapchat App🔁
Try completely closing the Snapchat app and opening it again. This can refresh the app and get things running smoothly!
Check for Snapchat Updates 👻
Check the Google Play Store to make sure Snapchat is up to date! Don’t miss out on the latest features and improvements 😁
Restart Your Device📱
Try turning your device off and then on again. This can help your apps to run better.