Submit a request
⚠️ Important: We're bringing Snapstreak Restore into the Snapchat app! Soon, you'll be able to restore lost Streaks with an in-app purchase. Once this feature is available o everyone, filling out the form on our support website to request Snapstreak restoration will no longer be supported.
Sorry to hear you're having issues with Snapstreaks 😓 To keep a Snapstreak going, you and your friend must both send each other a Snap (not a Chat) at least once every 24 hours.
If you need help with something else, check out our support site for more information.
If you contacted us recently…
Meanwhile, here’s some information that might help you out right now.
- If you need a password reset, you can send one to the email associated with your Snapchat account in our accounts portal.
- If your Snapchat account is locked, go here to learn more. There’s an appeals process in the Snapchat app for some types of account lock.
- If you think your account is compromised, we’ll review your request as soon as possible. Please check your email inbox for a response from our team.
Still need to contact us?
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