Submit a request
If you contacted us recently…
Meanwhile, here’s some information that might help you out right now.
- - If you forgot your password, you can reset it via the email or phone number associated with your Snapchat account.
- - If your Snapchat account is locked, go here to learn more. There’s an appeals process in the Snapchat app for some types of account lock.
- - If you think your account is compromised, we’ll review your request as soon as possible. Please check your email inbox for a response from our team.
If you contacted us recently…
Meanwhile, here’s some information that might help you out right now.
We consider many factors to determine an account’s eligibility for a Snap Star. In addition to abiding by Snap’s Terms of Service and Community Guidelines, these factors include the following:
- Account engagement: Your account has accumulated a large and engaged audience.
- In some cases, Snap will upgrade accounts that fall outside of this parameter if the account owner is well-known outside of Snapchat.
- Stories for a public audience: Your account is primarily used to create and share stories with the general public on a regular basis.
- Authenticity: The account represents a real person or people and is the unique presence of the person or people it represents. General interest accounts are not eligible.
- Notability and Cultural Relevance: Your account is highly searched for or culturally relevant.
- Content Quality: The content you share is original, safe, and appropriate for all of our users and in line with our Community Guidelines.
No one is entitled to a Snap Star, regardless of the size of the account’s audience. Designation of an account as a Snap Star does not modify our Terms of Service or create any additional rights for the account holder.
We're reviewing your report and will take action if the account and/or content you reported is found to violate our Community Guidelines.
We will respond to the email address you shared when you contacted us. Please keep an eye out for an email from Team Snapchat about the outcome of your report.
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