You can always cancel Filters you’ve purchased — plans change, we understand!
How to Cancel Filters Ordered Online 💻
To cancel Filters you bought online...
- Log into the Create Your Own website 👈
- Click ☰ in the top-left corner
- Click 'My Orders’
- Choose one of the Filters you want to cancel 👋
- Click 🗑 and confirm to cancel
To cancel Filters you bought online as a guest...
- Open your order confirmation email ✉️
- Click the link that says 'Click here to view details about your Filter'
- Click ‘Cancel’
Refunds for Filters Purchased Online 💻 💰
If you cancel one of your Filters before it goes live, then you should receive a full refund 🤑
If you cancel one of your Filters while it’s still active, then we should be able to give you a prorated refund — so you're only charged for the time your order was active!
If you cancel an Annual Filter after it starts to run, we unfortunately won’t be able to refund any amount already paid for it 🗓️