To subscribe to Snapchat+:

1. Go to your Profile
2. Tap on the Snapchat+ banner card at the top
3. Choose a subscription 👆
4. When you’ve successfully subscribed, you may need to restart the Snapchat app for the Snapchat+ feature options to appear

Please Note: To check if Snapchat+ is available to you, make sure that you have updated to the latest version of Snapchat and that you have dismissed any other banner cards from your Profile.

For more answers to common questions about subscribing to Snapchat+, please search our help center or contact support here.

If you would like to request a refund, please visit the App Store for iOS or the Google Play Store for Android. Refunds must be requested through the App Store or Google Play Store, and are not processed by Snapchat.

Please Note: If you cancel your Snapchat+ subscription, you will still have access to Snapchat+ features until the end of your free trial or billing period.

For more answers to common questions about managing your Snapchat+ subscription, please search our help center or contact support here.

Solar System is off by default for first time subscribers. To begin using it, visit the Snapchat+ feature management page to toggle it on. It can be toggled on/off at any time.

Learn more about using Snapchat+ features here.

For more answers to common questions about using Snapchat+ features, please search our help center or contact support here.

Snapchat+ Gift Card

If you have a gift card for Snapchat+ that was purchased through a third party (like Amazon or Target), here’s how you can redeem it:

1. Go to www.snapchat.com/plus and click 'Redeem Gift Card'
2. Sign in to your Snapchat account, or sign up if you’re new to Snapchat
3. Choose a subscription 👆
4. Enter the gift card info and click 'Redeem'

Please Note: Third party Snapchat+ subscriptions can only be redeemed by subscribers in the United States. For more information, please review the terms and conditions on the third party's website.

Snapchat+ Gifts purchased in-app

You can gift Snapchat+ for 3 months, 6 months or 12 months of Snapchat+ to friends who don’t already have a subscription.

To gift Snapchat+...

1. Go to your Profile and tap your Snapchat+ membership card
2. Tap 'Gift Snapchat+'
3. Select a ‘Send a Gift+
4. Choose gift length and tap the 'Gift Snapchat+' button to begin the purchasing process

To redeem a Snapchat+ gift…

1. Go to your Profile and tap 'Settings' in the upper right hand corner
2. Tap 'Snapchat+'
3. Tap 'Snapchat+ Gifts'
4. Tap 'Gifts Received'
5. Tap the 'Redeem' button to begin the process

Please Note:

• Gifts are a one-time purchase and are not a recurring subscription. If you already have a subscription to Snapchat+ and then receive a gift subscription, your gift subscription will begin after your original subscription ends, so you will need to cancel your current subscription in order to redeem your Snapchat+ gift.
• If you have an active subscription when you receive your Snapchat+ gift, you will continue to have access for the period you have purchased, after which your Snapchat+ gift will begin.

For more answers to common questions about gifting Snapchat+, please search our help center or contact support here.

Snapchatters who haven’t made a Bitmoji will show up on the Snap Map with a blank Bitmoji avatar.

Please Note: Enabling ‘Ghost Mode’ will hide your location from everyone else on the Snap Map. You’ll still be able to see yourself on the Map, but your Bitmoji will hold up a blue sign with a ghost on it 👻

Snap Map will use data when you aren’t on a Wi-Fi connection. Keep that in mind if your cell phone plan has limited data use!

In order for a Snapchatter to see your location on the Snap Map, you must both be mutual friends first ☝🏼 To edit your location settings, just tap the ⚙️ icon in the top of the Map screen!

You can also turn Ghost Mode on and off, or set a timer if you only want to be on the down-low for a little while.

You can set your Status at locations on the Snap Map and choose a Bitmoji to show your activity ⛳️ 🎳 ⛱ This lasts four hours, or until you leave that location, or set a new Status.

With Snap Map, you can view Snaps of sporting events, celebrations, breaking news, and more from all across the world!

Please Note: Snaps you submit to Snap Map can still show up on the Map, no matter what location sharing setting you choose!

We’ve combined accounts that you follow with the main feed on the Stories page to help you find new creators and accounts that you may be interested in. You can still view all your subscriptions in one place by tapping the ‘Subscriptions’ or ‘Following’ button under your Friends’ Stories on the Stories tab.

Please make sure both you and your friend have added each other on Snapchat. Check that you have the latest version of the Snapchat app installed as well as a strong Wi-Fi or mobile data connection.

If you are having issues with your own Stories, please visit our My Story page for more information.

For more answers to common questions about Stories, please search our help center or learn more here.

If that didn’t solve your problem, please report the issue so we can investigate:

1. Tap ⚙️ in ‘My Profile’ to open the Settings menu
2. Scroll down and tap ‘Bugs and Suggestions’
3. Choose ‘Report a Bug’ and follow the steps in the app

Please Note: We aren’t able to respond to all the feedback we receive, but your reports help us fix bugs and improve the Snapchat app!

We launched a new Monetization Program for eligible creators on February 1, 2025. Learn more about the new program here, or visit our Creator Hub!

The Spotlight Rewards Program ended on January 31, 2025 and the Spotlight Terms have been terminated. Any Snaps submitted to Spotlight after that date will continue to be governed by the Snap Terms of Service. For more information, including on Payments for Qualifying Activity through January 31, 2025, please review these FAQs.

For more answers to common questions about Spotlight, please search our help center or learn more here.

If that didn’t solve your problem, please report the issue so we can investigate:

1. Tap ⚙️ in ‘My Profile’ to open the Settings menu
2. Scroll down and tap ‘Bugs and Suggestions’
3. Choose ‘Report a Bug’ and follow the steps in the app

Please Note: We aren’t able to respond to all the feedback we receive, but your reports help us fix bugs and improve the Snapchat app!

If your Snapchat app is crashing while using a feature, please report the issue so we can investigate:

1. Tap ⚙️ in ‘My Profile’ to open the Settings menu
2. Scroll down and tap ‘Bugs and Suggestions’
3. Choose ‘Report a Bug’ and follow the steps in the app

If your Snapchat app is crashing when you try to open it, please let us know so we can investigate.

Please Note: We aren’t able to respond to all the feedback we receive, but your reports help us fix bugs and improve the Snapchat app!

If you can’t install or update the Snapchat app, please let us know so we can investigate.

Please Note: We aren’t able to respond to all the feedback we receive, but your reports help us fix bugs and improve the Snapchat app!