If you see a message in the Snapchat app that your account has been locked for violating our Community Guidelines or Terms of Service, you will not be able to unlock it. In some cases, we may have removed content that violated our Community Guidelines or Terms of Service and/or banned your device in addition to locking your account.
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Can I submit an appeal to unlock my account?
If your account lock is eligible for an appeal, you’ll be able to access the appeals process from the Snapchat app. Open the app, try to log in, and tap 'Appeal Decision' on the pop-up notification.
Please Note: You can only appeal a lock on an account once. If your appeal is denied, you will not be able to submit another one.
If you don’t see a pop-up notification with the option to 'Appeal Decision,' then your account lock is not eligible to appeal.
For more information about the appeals process, please go here.
⚠️ The appeals process in the Snapchat app is the only legitimate way to appeal an account lock decision. Please do not create support tickets outside the approved process; this will not expedite your appeal or affect your account lock status.
I already submitted an appeal, but I still have questions
If you have follow up questions about an appeal you already submitted, you can learn more about the appeals process here.
Please note that the review process may take up to 30 days. We’ll notify you via email or in the Snapchat app once a decision is reached.
⚠️ The appeals process in the Snapchat app is the only legitimate way to appeal an account lock decision. Please do not create support tickets outside the approved process; this will not expedite your appeal or affect your account lock status.
I’m a resident of the European Union and I want to dispute an appeals decision
If you are a resident in the European Union, your locked account appeal has not been successful, and you would like to dispute our decision, you can appeal to any out-of-court dispute settlement body that has been certified in accordance with Article 21.3 of the Digital Services Act. You may also raise any disputes in accordance with our Terms of Service.
My device was banned: SS18, SS06, SS07 errors
If you're seeing an SS18 or SS06 error code when trying to log in or create a new account, this means Snapchat has banned the device you're using due to abuse or repeated violations of our Community Guidelines. This is a safety measure we take to protect the Snapchat community when we identify suspicious activity.
If you're seeing an SS07 error code when trying to log in, this means your device has been banned from logging into Snapchat because too many accounts have been associated with the device.
If your device has been banned, you will not be able to create new accounts on a banned device. Please note that the appeals process in the Snapchat app is the only legitimate way to appeal an account lock decision, including if your device has been banned.
Why was my account locked?
Your account can be locked if…
- We identify content or other behavior that goes against our Community Guidelines or Terms of Service
- We identify suspicious activity, such as sending excessive friend requests to multiple Snapchatters in a short time
- We identify your account may have been compromised and lock it for your safety
- We identify your account was logged into from a banned device
- We identify a third-party app, tweak, or plugin being used to access Snapchat
To prevent future locks…
- Follow best practices for keeping your Snapchat account safe
- Verify your email or phone number for added account security
- Avoid behavior that goes against our Community Guidelines or Terms of Service, such as sending spam or using unauthorized third-party apps, plugins, or tweaks
⚠️ When a Snapchat account has been locked for violating our Terms of Service or Community Guidelines, in some cases, we may also ban associated devices from accessing Snap’s services. Snapchatters who have had their account terminated are prohibited from creating new account.
Who can unlock my account?
If you see a pop-up notification with the option to 'Appeal Decision' when you try to log in to the Snapchat app, you can submit an appeal in the app.
⚠️ The only legitimate way to unlock your account is to do it yourself or to submit an appeal through the Snapchat app, in eligible cases. Please do not create support tickets outside of these processes or listen to scammers who claim to be able to unlock your account.
Can I still access my data if my account was locked?
To download your Memories or other data, please follow these steps:
- On your browser, log into your account on accounts.snapchat.com
- Click ‘My Data’
- Select the data you would like to include in your data download
- Choose the date range of data you'd like to receive or toggle this off if you want to receive all data
- Confirm the email address you'd like to be notified on
- Click ‘Submit’ at the bottom of the page
- We’ll send you an email with a link once your data is ready to download, or you can view your recent exports here
- Select ‘See exports,’ then ‘Download’ to export your data
Please note that data may not be available for some locked account types.