AI Search uses information from the Snapchat Support Site and generative AI to answer questions that you search up about Snapchat. Now available globally.
Get started using AI Search:
- Ask a question about Snapchat (e.g., how do I create Lenses?)
- Get a response summarizing information from the Snapchat Support Site
- Check the linked sources for accuracy or to read the original information in more languages
- Vote on whether AI Search was helpful (thumbs up) or unhelpful (thumbs down)
For more information about AI Search, tap to expand a topic below.
How does AI Search work?
AI Search uses generative AI technology to search our knowledge base and summarize information there to respond to your search query.
What languages is AI Search available in?
AI Search currently works from content on this site that we can monitor and update regularly. You can access hyperlinked sources for any AI Search to read the original support articles.
How can I tell if responses from AI Search are accurate?
Check responses from AI Search for linked sources. The information you’re getting comes from those articles, so you can verify AI Searches against them.
If you need additional help using Snapchat, you can also contact Snapchat Support.
Why doesn’t AI Search respond to some questions?
AI Search searches the Snapchat Support Site for information relevant to your question. If we don’t have an article on that topic, your search won’t return any results.
How can I give feedback on AI Search?
Tap the thumbs up or thumbs down icon after each AI Search to let us know if it was helpful.
Thanks for your feedback! Every vote helps us improve.
How do I contact Snapchat Support if AI Search doesn't answer my question?
If you can't find the answer you‘re looking for on our site, our Support Team is here to help.
Choose the topic that best describes your issue from the list below and follow the steps on the linked support page to get in touch with us:
- I can't access my account: https://help.snapchat.com/hc/requests/new?co=true&ticket_form_id=76586
- I need help with a Snapchat feature: https://help.snapchat.com/hc/requests/new?co=true&ticket_form_id=76246
- I want to report an account or content: https://help.snapchat.com/hc/requests/new?co=true&ticket_form_id=17471023300884
If your issue doesn't fit into any of these categories, start here and choose a topic to find support: https://help.snapchat.com/hc/requests/new.
Thanks for your feedback! Every vote helps us improve.
Can I still search the Snapchat Support Site without using AI?
Yes! To search the Snapchat Support Site without using AI, tap the magnifying glass in the top right-hand corner, or go here.
How is data from my AI Searches used?
Your interactions with AI Search, including any feedback you provide to improve its performance, are handled as described in our Privacy Policy.
Please Note: By using AI Search, you are agreeing to Snap’s Terms of Service.