There are a few reasons you might be having trouble logging in or creating a new Snapchat account.
Here are some tips to get you logged in and Snapping again!
Check Your Username and Password
Double-check that you’re using the right username and password. If the Snapchat username or password is misspelled, then you may see the ‘User Not Found’ error message.
Learn how to reset your Snapchat password if you forgot it 🤔
Check Your Internet Connection
Make sure your device has a good internet connection.
You can try connecting to Wi-Fi if you have weak cellular service. Restarting your device may also help with internet connection problems.
Uninstall Unauthorized Apps and Plugins
If you’re using an unauthorized app or plugin, then uninstall it and only use the official Snapchat app.
Please Note: Some apps are allowed by Snapchat. Learn more about Connected Apps that are trusted and approved by Team Snapchat ✅
Avoid Using a VPN with Snapchat
Some Snapchatters using a VPN (virtual private network) to connect to Snapchat may have issues creating an account or logging in.
If your device is on a VPN and you’re having login issues, try switching to a different network and logging in again 📶
Un-Root Your Android Device
Rooted Android devices can’t be used to log into Snapchat 🙅🏽 You may see the ‘Login Error’ message if you try to log into Snapchat or make a new account on a rooted Android device.
If your Android device is rooted and you can’t log in:
Un-root your Android device
Uninstall third-party apps and plugins
Reinstall the official Snapchat app
Contact your device manufacturer if you need further assistance.
Reactivate Your Deleted Account
If you deleted your Snapchat account less than 30 days ago, then you can still log in using your username and password to reactivate it.
You can’t log in using your email address or change your password. You may see a ‘User Not Found’ error message if you try to log in using your email address instead of your username.
Learn more about reactivating a Snapchat account.
Please Note: If you deleted your account 30 days ago or more, then the account is permanently deleted and can’t be logged into again.
The Snapchat Account may be Locked
A Snapchat account may get locked for a few reasons. You can’t log in if your Snapchat account is locked.
This is done to protect the account and keep Snapchat fun and safe for everyone.
You can help catch bugs and may be able to test out Snapchat features before they're released with Snapchat's Beta program!