There are a few reasons you might be having trouble logging in or creating a new Snapchat account. When this happens, you should see an error message that explains what caused the problem and how you can try to solve it.
Here are some tips to get you logged in and Snapping again!
Tap to expand a section:
Due to repeated failed attempts or other unusual activity, my access to Snapchat is temporarily disabled
There are various reasons why you could be seeing this error message when trying to log in or create a new account. You may have tried logging in too many times in a short period, or tried signing up for too many Snapchat accounts in a short period. Temporarily disabling your access to Snapchat is a safety measure we take to protect the Snapchat community after detecting suspicious activity or a violation of our Community Guidelines or Terms of Service.
Here are some things you can do:
- Make sure that you have the correct login details
- Wait 48 hours, then try logging in again
- Try switching to a different Wi-Fi network if your connection is not stable
Device banned: SS18, SS06, SS07 errors
If you're seeing an SS18 or SS06 error code when trying to log in or create a new account, this means Snapchat has banned the device you're using due to abuse or repeated violations of our Community Guidelines. This is a safety measure we take to protect the Snapchat community when we detect suspicious activity.
If you're seeing an SS07 error code when trying to log in, this means your device has been banned from logging into Snapchat because too many accounts have been associated with the device.
If your device has been banned, Snapchat Support cannot unban it for you.
If you want to access your data, you can download it by following these steps:
- On your desktop, log into your account on accounts.snapchat.com.
- Click 'My Data'
- Select the data you would like to include in your data download.
- Choose the date range of data you'd like to receive or toggle this off if you want to receive all data.
- Confirm the email address you'd like to be notified on.
- Click 'Submit' at the bottom of the page.
- We’ll send you an email with a link once your data is ready to download, or you can view your recent exports here.
- Select 'See exports,' then 'Download' to export your data.
I tried to create a new account and it didn’t work.
Snapchatters who have had their device banned will not be able to create new accounts on that device. This is a safety measure we take to protect the Snapchat community.
Service unavailable: C14A, C16A, SS14A-D01, SS14A-D02 errors
If you're seeing a C14A, C16A, SS14A-D01, or SS14A-D02 error code when trying to log in, that means Snapchat is not able to complete your log in at this time. This could be caused by poor network connectivity. Try disconnecting from the Wi-Fi and using mobile data instead.
Too many login attempts: SS02 error
If you’re seeing an SS02 error code when trying to log in, that means we've temporarily banned you from logging in to your account on that device due to repeated failed attempts to log in. You'll need to wait a while before you're able to log in again on that device. This is a safety measure we take to protect the Snapchat community after detecting suspicious activity, or a violation of our Community Guidelines.
Unknown error: C02A error
If you're seeing a C02A error code when trying to log in, that means we're receiving an error and we're not quite sure what's causing it. Here are a few things you can try:
- Update the Snapchat app to the latest version for iOS or Android
- Make sure you have a good internet connection. Try switching between Wi-Fi and mobile data, or moving to a spot where you have better cell service.
- Close the Snapchat app and then open it again
- Clear your Snapchat cache to free up storage space on your device
Account locked: SS04 error
If you are seeing an SS04 error code when trying to log in, that means the account you're trying to log in to has been locked.
If your account has been temporarily locked, you can try logging back in via the app or on the web by going here, and selecting 'Unlock.' If you can't unlock your account with this method, you'll need to wait a while before you're able to log in again.
Learn more about why your account may be locked and how to submit a locked account appeal if your account is eligible.
Device does not meet integrity requirements: SS10 error
If you are seeing SS10 error code when trying to log in, that means you are attempting to log in from a device that does not meet our integrity requirements. Try logging in from a different device.
My username, email, or mobile number could not be found
- Double-check that your username and password are spelled correctly. If the Snapchat username or password is misspelled, then you may see an error message. If you don’t remember your username, ask a friend to look you up in the Snapchat app.
- Try using a different login method. For example, if you can’t remember which mobile number you used, try using your username or the email associated with your account.
- Try resetting your password with the email or mobile number you think you used.
If you forgot your password, learn how to reset your Snapchat password here.
The error message I got isn't listed here
If the error message you got on the login screen isn’t listed in this article, try the following:
- Update the Snapchat app to the latest version for iOS or Android
- Make sure you have a good internet connection. Try switching between Wi-Fi and mobile data, or moving to a spot where you have better cell service.
- Close the Snapchat app and then open it again
- Clear your Snapchat cache to free up storage space on your device