Click to jump to a question:
- How do I request a copy of my personal data?
- How can I access and/or update my information?
- What information does Snapchat collect or infer about me?
- Does Snapchat share my data with third parties?
- Who is my information shared with?
- What are the purposes of processing my personal data?
- Where is my data stored?
- How is my information protected?
- How long will Snapchat keep or retain my data?
- How can I delete my Snapchat account?
- How can I object to the processing of my information?
- How can I file a complaint with a data protection authority?
- How can I exercise my privacy rights?
How do I request a copy of my personal data?
Learn how to request a copy of your personal data here.
How can I access and/or update my information?
You can access and edit most of your basic account information right in our apps. You can also use Download My Data to obtain a copy of information that isn’t available in our apps in a portable format, so you can move it or store it wherever you want. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. We may reject your request to access or update your personal information for a number of reasons, including, for example, that the request risks the privacy of other users or is unlawful.
Check out our Support Page to learn more.
What information does Snap collect or infer about me?
Does Snapchat share my data with third parties?
Who is my information shared with?
When we share information, it’s usually because you ask us to — like when you want to add a Snap to Our Story or send a Chat to a friend. Some of your information, like your username and Snapcode, is visible to the public by default. We also share information within the Snap family of companies, with service providers and business partners that help us provide our services, and when we think it’s required by law.
What are the purposes of processing my personal data?
Where is my data stored?
How is my information protected?
It’s hard to have a sense of privacy if you don’t feel safe and secure too. That’s why we provide you with features like Login Verification (a form of two-factor authentication) to secure your account, and why we take considerable efforts to secure our own infrastructure. Check out Privacy by Product for more details.
How long will Snapchat keep or retain my data?
How can I delete my Snapchat account?
We don’t want you to leave Snapchat, but we can’t stop you. That’s why we have made it easy for you to delete your account. Just follow the steps described here.
Please Note: Deleting your account will also revoke your access to any other Snap account entities.
How can I object to the processing of my information?
If you’re based in the EU you have the right to object to our use of your information. With many types of data, we’ve provided you with the ability to simply delete it if you don’t want us processing it anymore. For other types of data, we’ve given you the ability to stop the use of your data by disabling the feature altogether. You can do these things in the app.
If there are other types of information you don’t agree with us processing, you can contact us by completing this form.
How can I file a complaint with a data protection authority?
If you’re based in the EU, you can always file a complaint with the supervisory authority in your Member State. For example, if you’re based in the UK you can file a complaint with the Information Commissioner’s Office.
How can I exercise my privacy rights?
You may have specific privacy rights in your state or region. For example, in the United States, residents of California and other states have specific privacy rights. Snapchatters in the European Economic Area (EEA), the UK, Brazil, the Republic of Korea, and other jurisdictions also have specific rights. We keep an up-to-date overview of state and region specific disclosures here.
The information above should provide you with the ability to exercise your right to access, portability, correction, and deletion and allow you to object to processing. If the above information does not resolve your request or you’d like to exercise any rights not provided for here, you can submit a request through this form.