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I can't access my account

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I think my account was compromised

⚠️ My account has been compromised and I can no longer access it.
A Snapchat account that has been accessed by someone who isn’t authorized to use it is considered compromised (or "hacked"). If you think your account has been compromised by an unauthorized user, please…

1. Change your password to regain control of your account. You can request a password reset link sent by SMS or email, if you need one.
2. Make sure the correct email address and mobile number are associated with your account in Snapchat Settings.

If you can’t get back into your account by changing your password, please click the link below to contact our support team. If you don’t think your account was hacked, but you aren’t able to access it, please go here to learn more about why account locks happen and what you can do.

Please Note: Snapchat Support cannot assist with any other reasons your account may have been locked through the form below.

My account is locked

My account has been temporarily locked...
If you see a message in the Snapchat app that your account has been temporarily locked due to unauthorized third-party app or plugin use (Wicked, IOTA, etc), please check the error message in the app or the email address associated with your Snapchat account to learn how long the lock period is and when the lock will end.

After the temporary lock period ends, you can access your Snapchat account again. Please remove all unauthorized third-party apps or plugins you were using with Snapchat and update your app to the latest version before you try to log back in.

To prevent your account getting locked again in the future, please uninstall any unauthorized third-party apps or plugins you’re using with Snapchat.

If you see a message in the Snapchat app that your account has been temporarily locked for another reason, please wait 48 hours, then try logging in again.

If your account has been permanently locked, you will not be able to unlock it using this method.

My account has been permanently locked...
If you see a message that your account has been permanently locked, it means we've detected some activity that violates our Community Guidelines or Terms of Service.

Can I appeal my permanently locked account?
Some permanently locked accounts may be eligible for an appeal. If your account is eligible, you’ll be able to access the appeal process in the app.

How do I submit an appeal for my permanently locked account?
To start the appeal process, open your Snapchat app and attempt to log in, then tap 'Appeal Decision' on the pop-up screen.

Please Note: Our Snapchat support team will not be able to unlock your account for you. The only way a permanently locked account may be unlocked is by submitting an appeal in the app.

Learn more here about common reasons for account locks and how to prevent your account from being locked.

Still need help?

My device is banned or temporarily disabled

⚠️ My device has been banned or temporarily disabled.
If you see an error message like "SS06" when you try to log in or create a new account, the device you're using may have been banned for violations of our Terms of Service or Community Guidelines. If your device has been banned, Snapchat Support cannot unban it for you.

If you want to access your data, you can download it by following these steps:

On your desktop, log into your account on accounts.snapchat.com.
Click 'My Data'
Select the data you would like to include in your data download.
Choose the date range of data you'd like to receive or toggle this off if you want to receive all data.
Confirm the email address you'd like to be notified on.
Click 'Submit' at the bottom of the page.
We’ll send you an email with a link once your data is ready to download, or you can view your recent exports here.
Select 'See exports,' then 'Download' to export your data.

⚠️ I tried to create a new account and it didn’t work.
Snapchatters who have had their device banned will not be able to create new accounts on that device. This is a safety measure we take to protect the Snapchat community.

Still need help?

I forgot my password

⚠️ I forgot my password and I need to reset it.
To reset your password….

1. Visit the Snapchat Accounts Portal
2. Enter the phone number or email associated with your Snapchat account
3. Click 'Forgot Password'
4. Send a one-time login code to your phone or email
5. Follow the instructions in the SMS or email you receive

⚠️ I want to reset my password, but I forgot or lost access to the phone number or email I used on my Snapchat account.
For security reasons, Snapchat Support cannot send you a password reset if you don't have access to the phone number or email associated with your Snapchat account. We can’t update your email or phone number for you, either.

Please Note: If you have Login Verification enabled, you will need both a Verification (or Recovery) Code and your password to log in.

We do not offer support for lost Recovery Codes.

Still need help?

I can’t verify my email or mobile number

⚠️ I forgot the email or phone number associated with my Snapchat account.
We cannot reset your password for you if you do not have access to the email or phone number associated with your Snapchat account, for security reasons. We also cannot update your email or phone number for you.

⚠️ I cannot receive a verification code because I don’t have access to the email or phone number associated with my Snapchat account.
If you don’t have access to your verification code, you cannot log in to your Snapchat account on a new device.

However, you can create a new account using a new email and/or phone number.

Still need help?

I don’t have my Two-Factor Authentication Login Code

🔐 When Two-Factor Authentication is turned on and you log in to Snapchat on a new device, you’ll be asked to enter a Login Code.

Depending on your Two-Factor Authentication settings, Login Codes are either delivered by SMS or generated by an authentication app – never sent by email.

❗️ Please Note: Snapchat Support cannot send a Login Code to a phone number that was not previously verified on your account. For account security reasons, we can only assist verified users with their own accounts.

Still need help?

I can’t create a Snapchat account

⚠️ I want to create a new Snapchat account…
1. Open the Snapchat app and tap "Sign Up"
2. Enter your name and tap "Sign Up & Accept"
3. Select your birthday and double-check that it's correct.
4. Create a Snapchat username
5. Choose a secured password
6. Add your phone number or email address and verify it

⚠️ I’m locked out of an existing Snapchat account…
If you’re having trouble logging in to an existing account, please see here.

Still need help?

I see an error message when I log in

Is your account locked?

Yes

To prevent your account getting locked again in the future, please uninstall any unauthorized third-party apps or plugins you’re using with Snapchat.

If you see a message in the Snapchat app that your account has been temporarily locked for another reason, please wait 48 hours, then try logging in again.

If your account has been permanently locked, you will not be able to unlock it using this method.

Can I appeal my permanently locked account?
Some permanently locked accounts may be eligible for an appeal. If your account is eligible, you’ll be able to access the appeal process in the app.

How do I submit an appeal for my permanently locked account?
To start the appeal process, open your Snapchat app and attempt to log in, then tap 'Appeal Decision' on the pop-up screen.

Please Note: Our Snapchat support team will not be able to unlock your account for you. The only way a permanently locked account may be unlocked is by submitting an appeal in the app.

Learn more here about common reasons for account locks and how to prevent your account from being locked.

There are a few reasons you might be having trouble logging in or creating a new Snapchat account. When this happens, you should see an error message that explains what caused the problem and how you can try to solve it.

Here are some tips to get you logged in and Snapping again!

Tap to expand a section:

Due to repeated failed attempts or other unusual activity, my access to Snapchat is temporarily disabled

There are various reasons why you could be seeing this error message when trying to log in or create a new account. You may have tried logging in too many times in a short period, or tried signing up for too many Snapchat accounts in a short period. Temporarily disabling your access to Snapchat is a safety measure we take to protect the Snapchat community after detecting suspicious activity or a violation of our Community Guidelines or Terms of Service.

Here are some things you can do:

Make sure that you have the correct login details
Wait 48 hours, then try logging in again
Try switching to a different Wi-Fi network if your connection is not stable

Device banned: SS18, SS06, SS07 errors

If you're seeing an SS18 or SS06 error code when trying to log in or create a new account, this means Snapchat has banned the device you're using due to abuse or repeated violations of our Community Guidelines. This is a safety measure we take to protect the Snapchat community when we detect suspicious activity.

If you're seeing an SS07 error code when trying to log in, this means your device has been banned from logging into Snapchat because too many accounts have been associated with the device.

If your device has been banned, Snapchat Support cannot unban it for you.

⚠️ How do I access my data?
If you want to access your data, you can download it by following these steps:

On your desktop, log into your account on accounts.snapchat.com.
Click 'My Data'
Select the data you would like to include in your data download.
Choose the date range of data you'd like to receive or toggle this off if you want to receive all data.
Confirm the email address you'd like to be notified on.
Click 'Submit' at the bottom of the page.
We’ll send you an email with a link once your data is ready to download, or you can view your recent exports here.
Select 'See exports,' then 'Download' to export your data.

Service unavailable: C14A, C16A, SS14A-D01, SS14A-D02 errors

If you're seeing a C14A, C16A, SS14A-D01, or SS14A-D02 error code when trying to log in, that means Snapchat is not able to complete your log in at this time. This could be caused by poor network connectivity. Try disconnecting from the Wi-Fi and using mobile data instead.

Too many login attempts: SS02 error

If you’re seeing an SS02 error code when trying to log in, that means we've temporarily banned you from logging in to your account on that device due to repeated failed attempts to log in. You'll need to wait a while before you're able to log in again on that device. This is a safety measure we take to protect the Snapchat community after detecting suspicious activity, or a violation of our Community Guidelines.

Unknown error: C02A error

If you're seeing a C02A error code when trying to log in, that means we're receiving an error and we're not quite sure what's causing it. Here are a few things you can try:

Update the Snapchat app to the latest version for iOS or Android
Make sure you have a good internet connection. Try switching between Wi-Fi and mobile data, or moving to a spot where you have better cell service.
Close the Snapchat app and then open it again
Clear your Snapchat cache to free up storage space on your device

Account locked: SS04 error

If you are seeing an SS04 error code when trying to log in, that means the account you're trying to log in to has been locked.

If your account has been temporarily locked, you can try logging back in via the app or on the web by going here, and selecting 'Unlock.' If you can't unlock your account with this method, you'll need to wait a while before you're able to log in again.

Learn more about why your account may be locked and how to submit a locked account appeal if your account is eligible.

Device does not meet integrity requirements: SS10 error

If you are seeing SS10 error code when trying to log in, that means you are attempting to log in from a device that does not meet our integrity requirements. Try logging in from a different device.

My username, email, or mobile number could not be found

Double-check that your username and password are spelled correctly. If the Snapchat username or password is misspelled, then you may see an error message. If you don’t remember your username, ask a friend to look you up in the Snapchat app.
Try using a different login method. For example, if you can’t remember which mobile number you used, try using your username or the email associated with your account.
Try resetting your password with the email or mobile number you think you used.

Learn how to reset your Snapchat password if you forgot it 🤔

The error message I got isn't listed here

If the error message you got on the login screen isn’t listed in this article, try the following:

Update the Snapchat app to the latest version for iOS or Android
Make sure you have a good internet connection. Try switching between Wi-Fi and mobile data, or moving to a spot where you have better cell service.
Close the Snapchat app and then open it again
Clear your Snapchat cache to free up storage space on your device

If you still need help, you can contact us by filling out this form.

I deleted my account and want to reactivate it

To reactivate your account, log in to the Snapchat app with the username of the account that you want to bring back.

You have 30 days from deactivation to log back in and reactivate your account. After 30 days, it will no longer be possible to reactivate your account. To protect your privacy, our support team will not be able to restore your account.

Please Note: You cannot change your password or use your email address/phone number to log in to your account while it’s deactivated.

⚠️ What happens to my data when I deactivate my account?
🌐 After you deactivate or delete your account, you will have 30 days to download your data. If you do not log in or download your data within the first 30 days, your data will be permanently deleted after 60 days.

🇮🇳 If you’re located in India, you will have 30 days to download your data after your account has been deactivated or deleted. If you do not log in or download your data within the first 30 days, your data will be permanently deleted after 210 days.