I get an error message when I try to accept or add friends.

There are a few reasons why you might not be able to accept or add a new friend.

• You might be adding friends too quickly. If you’ve added a lot of friends recently, wait and try again later.
• There’s a limit to how many friends you can have — it’s A LOT. If you reach this limit, then you can’t add more friends. You can remove friends to make room for new ones, though.

Can I search my list of blocked users?

There’s no search function in blocked user lists at this time. To review which users you’ve blocked manually, follow these steps:

1. Tap the gear icon ⚙️ in the Profile screen to open Settings
2. Scroll down to the "App & Privacy" section and tap 'My Privacy and Data'
3. Scroll down to the "Who Can See" section and tap ‘Blocked Users’
4. If you want to un-block a user, tap the ‘X’ icon next to their username

Still need help?

I want to remove someone from my Best Friends list.

Best Friends are the friends you send 1:1 Snaps and Chats to most frequently and most recently. You cannot manually remove someone from Best Friends, but as you change who you communicate with the most, your list of Best Friends will change over time.

My Best Friend Emoji went away. How do I get it back?

Friend Emojis are assigned based on the way you and your friends use Snapchat, and can change organically over time with your Snapping habits.

• 💛 You are #1 Best Friends (Besties) when you send the most Snaps to this Snapchatter, and they also send the most Snaps to you.
• ❤️ If you keep sending each other more Snaps than you send anyone else for two weeks in a row, you become BFFs.
• 💕 If you keep sending each other more Snaps than you send anyone else for two months in a row, you become Super BFFs.

For more information about different kinds of Friend Emojis, please view this article.

If your Friend Emojis changed recently, including BFF ❤️ and Super BFF 💕, Snapchat Support won't be able to add, restore, or replace them for you.

Still need help?

You can choose whether you appear in Find Friends. Turning this off removes your account from being suggested as a new friend to Snapchatters who already share mutual friends with you.

1. Tap the gear icon ⚙️ in the Profile screen to open Settings
2. Scroll down to the "App & Privacy" section and tap 'My Privacy and Data'
3. Scroll down to the "Who Can See" section and tap ‘See Me in Find Friends’
4. Toggle permission for your account to appear in another Snapchatter’s Find Friends on or off

Still need help?

I'm missing Snaps that I recently saved to my Memories.

First, make sure your Snapchat app is updated to the latest version. Then try freeing up storage on your device by following these steps:

1. Tap ⚙️ in My Profile to open Settings
2. Scroll down to the "App & Privacy" section and tap ‘My Privacy & Data’
3. On iOS, scroll to the "Manage My Data" section, then tap ‘Clear Cache,’ then confirm by tapping 'Clear.' (Clearing your cache won’t delete any of your Memories, Snaps, or Chats.)
4. On Android, scroll to the "Manage My Data" section, and tap ‘Clear Data.’ Tap 'Clear Cache,' then confirm by tapping 'Clear.' (Clearing your cache won’t delete any of your Memories, Snaps, or Chats.)
5. Turn off your device completely for one minute and turn it back on

If you’ve already tried freeing up device storage and your Memories are still missing, then unfortunately, they are lost and Snapchat Support cannot recover them for you.

Always make sure your Memories are completely backed up before you log out of Snapchat, log into Snapchat on a different device, or uninstall Snapchat.

I accidentally deleted my Memories and want them back.

Unfortunately, Snapchat Support cannot recover lost Memories.

We respect Snapchatters’ privacy. If you delete a Snap from Memories, our servers are designed to erase it as soon as possible, which is why we can’t recover your Memories for you.

Still need help?

I reset my passcode and lost my My Eyes Only Snaps.

Unfortunately, if you forgot your My Eyes Only passcode and then reset it, you will lose everything currently saved to My Eyes Only. Snapchat Support will not be able to recover lost Snaps for you.

We respect Snapchatters’ privacy. If you delete a Snap from Memories, our servers are designed to erase it as soon as possible, which is why we can’t recover your Memories for you.

Still need help?

What is a Public Profile? How can I tell if I have one?

Public Profiles enable Snapchatters ages 18 and older to become more discoverable and grow an audience on Snapchat. Public Profiles grant access to tools like showcasing Stories, Lenses, and Follower Count to enable you to connect and grow with the wider Snapchat community.

Tap your Bitmoji or Story icon at the top left of your screen to view your profile. If you see the option to tap ‘My Public Profile,’ you have a Public Profile.

I think My Public Profile was deleted or is missing.

Not every Snapchat account comes with a Public Profile. You may not have a Public Profile if you are younger than 16 years old or have violated our Community Guidelines in the past.

Is my Public Profile the same as a Business Profile?

If you have not created a Business Profile in Ads Manager, you probably have a standard Profile. Business Profiles can only be created or managed by you in Ads Manager. Business Profiles are not created for you by Snapchat, unlike standard Public Profiles.

Public Profiles allow Snapchatters to be discovered in the app and grant access to a handful of tools, such as Stories, Lenses, and Subscriber count. Learn more about Public Profile features here.

If you're interested in gaining access to additional features, check out this page for more information on eligibility and other frequently asked questions.

How do I get a ‘+ Add’ button or other Creator features?

To get a ‘+ Add’ button, you need to have a Creator Account. To get a Creator Account, you must have a Public Profile and have grown an audience by being an active poster on your Stories and Spotlight.

How do I get verified as a Snap Star?

We consider many factors to determine an account’s eligibility for a Snap Star. In addition to abiding by Snap's Terms of Service and Community Guidelines, these factors include the following:

• Account engagement
• Stories for a public audience
• Authenticity
• Notability and cultural relevance
• Content quality

Learn more about Snap Star eligibility and verification here.

Still need help?

What is a Public Profile for Business (or Business Profile)?

Business Profiles are used by brands of all sizes to feature their unique Snapchat assets and content, including AR Lenses, Public Stories, Saved Stories, and native commerce stores with Shopify.

Tap your Bitmoji or Story icon at the top left of your screen to view your profile. If you see the option to tap ‘My Public Profile,’ you have a Public Profile.

Business Profiles can only be created or managed by you in Ads Manager. Business Profiles are not created for you by Snapchat, unlike standard Public Profiles.

If you have not created a Business Profile in Ads Manager, you probably have a standard Public Profile.

Still need help?

My Profile features your Snapchat info, like your Bitmoji, location on the Map, Friends, and more.

To edit your Profile…

1. Tap your Bitmoji in the top left of the Camera screen
2. Tap the gear icon ⚙️ in the Profile screen to open Settings

Still need help?

I can’t change my birthday.

If you’re under 18 according to your current birthday in Snapchat, you can’t change your birthday.

If you’ve changed your birthday before, you may have changed it too many times by now. You can only change your birthday a limited number of times.

Snapchat Support cannot change your birthday for you in most cases.

I want to change my birthday.

To make an allowed change to your birthday, follow the steps below.

1. Tap the gear icon ⚙️ in the Profile screen to open Settings
2. Under ‘Shortcuts’ and tap ‘My Account’
3. Under ‘Change My Info’ and tap ‘Birthday’
4. Select your correct birthday from the calendar wheel
5. Tap ‘Continue’ to confirm the change

Still need help?

To set or edit your birthday in Hyperwallet, follow these steps.

1. Log in to your Hyperwallet profile
2. On your Profile screen, select the ‘Settings’ option near the top of the page
3. Select ‘Profile’
4. Scroll down to the ‘Date of Birth’ section and edit your date of birth

If you require further assistance, we recommend reaching out to the Hyperwallet Support Center.

You can change your Snapchat username once a year. That means 12 months to the day since the date when you last changed your username.

To change your username, follow these steps.

1. Tap the gear icon ⚙️ in the Profile screen to open Settings
2. Under ‘Shortcuts’ and tap ‘My Account’
3. Under ‘Change My Info’ and tap ‘Username’
4. Tap ‘Change Username’
5. Enter your new username, then tap ‘Next’
6. Enter your password to confirm your username change, then tap ‘Confirm’

Still need help?

To subscribe to Snapchat+, follow the steps below:

1. Go to your Profile
2. Tap on the Snapchat+ banner card at the top
3. Choose a subscription

Please Note: Once you’ve successfully subscribed, you may need to restart the Snapchat app for your new Snapchat+ feature options to appear.

Still need help?

How do I cancel my Snapchat+ subscription?

You’ll need to take different steps to cancel your Snapchat+ subscription depending on how you signed up.

• For iOS: Cancel subscriptions following guidance from Apple. Please note that if you have a free trial, you must cancel 24 hours before trial ends to avoid being charged.
• For Android: Cancel through the Google Play Store.
• For Web: Cancel through the ‘My Subscription’ section on accounts.snapchat.com.

Still need help?

Snapchat+ Gift Cards

If you have a gift card for Snapchat+ that was purchased through a third party (like Amazon or Target), follow these steps to redeem it:

1. Go to www.snapchat.com/plus and click ‘Redeem Gift Card’
2. Sign in to your Snapchat account, or sign up if you’re new to Snapchat
3. Choose a subscription
4. Enter the gift card info and click ‘Redeem’

Please Note: Third party Snapchat+ subscriptions can only be redeemed by subscribers in the United States. For more information, please review the terms and conditions on the third party's website.

Snapchat+ Gifts purchased in-app

You can gift Snapchat+ for 3 months, 6 months or 12 months of Snapchat+ to friends who don’t already have a subscription.

To gift Snapchat+...

1. Go to your Profile and tap your Snapchat+ membership card
2. Tap ‘Gift Snapchat+’
3. Select a ‘Send a Gift+’
4. Choose gift length and tap the ‘Gift Snapchat+’ button to begin the purchasing process

To redeem a Snapchat+ gift…

1. Go to your Profile and tap your Snapchat+ membership card
2. Tap ‘Gift Snapchat+’
3. Select a ‘Send a Gift+’
4. Choose gift length and tap the ‘Gift Snapchat+’ button to begin the purchasing process
5. Tap the ‘Redeem’ button to begin the process

Please Note: Gifts are a one-time purchase and are not a recurring subscription. If you already have a subscription to Snapchat+ and then receive a gift subscription, your gift subscription will begin after your original subscription ends, so you will need to cancel your current subscription in order to redeem your Snapchat+ gift.

If you have an active subscription when you receive your Snapchat+ gift, you will continue to have access for the period you have purchased, after which your Snapchat+ gift will begin.

Still need help?

For more information about Snapchat+ features, browse this section. Or for answers to popular questions, see below.

How do I customize my app theme with Snapchat+?

1. Go to your Profile and tap your Snapchat+ membership card
2. Tap ‘Custom App Themes’
3. Select a ‘Send a Gift+’
4. Preview the options in the carousel and choose one you like
5. Tap the ‘Apply Theme’ to save your theme

How does the Rewatch Indicator work on Stories I post?

The eyes emoji 👀 that can appear under Stories you post is the Rewatch Indicator. The Rewatch Indicator shows how many friends rewatched your Story. It does not show total replays or which specific friends rewatched your Story.

To see if anyone has rewatched a Story you’ve posted, tap on it, then swipe up.

Still need help?