Your help topic selection

I lost my Streak

This might help

If you recently lost your Streak from a one-on-one or group Chat,, you can restore it with one free Streak Restore in the app or with an in-app purchase from the Chat feed or your conversation.

I don’t see the option to restore my Streak in the Chat feed.

You can only restore your Streak for a limited time after it has expired. If you don’t see the option to restore your Streak with an in-app purchase, then too much time has passed since the Streak expired and it’s no longer eligible for restoration 😔

I can’t complete the Streak Restore purchase on my iOS/Android device.

If you have the option to restore your Streak but are having trouble making the in-app purchase, check out these troubleshooting guides for iOS and Android.

I can’t restore my Streak in the app.

Please note that only recently expired Streaks can be restored.

If your Streak meets these criteria, but you weren’t able to restore it in the Snapchat app, you can try requesting a restoration on our support site by tapping the link below and filling out the form.

For help with an in-app Streak Restore purchase, tap to learn more:

I want a refund for an accidental purchase

Please visit the App Store for iOS or the Google Play Store for Android to learn how to request a refund. Refunds must be requested through the App Store or Google Play Store, and are not processed by Snapchat.

I can’t restore my Streak in the app

If your Streak meets these criteria, but you don’t see the option to restore it in the Snapchat app, you can try requesting a restoration on our support site by tapping the link below and filling out the form.

I paid to restore my Streak, but it didn’t work

If you paid to restore your Streak, but it didn’t work, you can try requesting a restoration on our support site by tapping the link below and filling out the form.

Please note that not all Streaks are eligible to be restored if too much time has passed, so there’s a chance your Streak still may not be restored after submitting a request.

If your Streak still wasn’t restored, but you’re sure it met the criteria, you can contact us by filling out this form.

I need help with a different issue not listed here.

If you lost your Streak, but did not see the option to restore it in the app, or you paid for a Streak restoration that didn’t work, you can try requesting a restoration on our support site by tapping the link below and filling out the form.

Please note that not all Streaks are eligible to be restored if too much time has passed, so there’s a chance your Streak still may not be restored after submitting a request.

If you need help with a different issue related to Streaks, you can contact us by filling out this form.