If you see a message in the app that a feature is unavailable (for example, a tray or banner saying a feature is unavailable in your area), the feature you tried to use may not be available in your current Snapchat experience.
Snapchat feature availability can vary depending on your region, age and when you created your account. In some areas, changes in local laws affect which features we can offer.
This is not usually a sign that the app is broken, especially if you can often still use other parts of Snapchat, such as chatting with friends and sending Snaps.
We apologise for the inconvenience and appreciate your understanding as we continue to offer Snapchat features that remain available in your experience.