If you are under 13 years old (or the minimum age in your jurisdiction), your account has been locked for violating the minimum age established in our Terms of Service. If you have an existing Snapchat account, we encourage you to Download Your Data as soon as possible. After your account is locked, it will be permanently deleted shortly thereafter. When you turn 13 (or the minimum age in your jurisdiction), you can create a new account.
If you think your account was locked by mistake, or if you are 13 (or the minimum age in your jurisdiction), you can verify your age to continue using Snapchat. Tap on 'Verify Your Age' and follow the instructions in the Snapchat app.
Age Verification Methods Available
Photo ID: Our third-party service provider, k-ID, will scan and validate your government-issued identification card to confirm your age. The documents you submit will only be used to verify your age.
Verify with Parent: You will be able to send a link to your parent to confirm your age. If you select this option, our third-party provider, k-ID, will send a notification to your parent to verify their age and then attest to your birth date. Contact and other information provided for this method will only be used to verify your age.
Need Help?
If you are having issues verifying your age or do not agree with the outcome, please contact k-ID for support. If you think your account was locked by mistake, and you have been unable to unlock your account through the methods provided above, Contact Us.