Our Snapchat Support Bot and AI Search are AI tools that use information from the Snapchat Support Site and generative AI to answer support questions that you search up about Snapchat.
Tap below to learn about how these tools work.
You can chat with the Snapchat Support Bot to get answers to your Snapchat-related support questions. The Snapchat Support Bot uses AI technology to respond to questions based on available Snapchat Support Site articles.
Get started using the Snapchat Support Bot:
- On the Snapchat Support Site, tap or click on the yellow question mark button at the bottom to open a chat with the Snapchat Support Bot.
- Ask a question about Snapchat (e.g., how do I create Lenses?).
- Get a response from the Snapchat Support Bot.
- Continue your conversation by answering any follow-up questions.
AI Search uses generative AI technology to search our knowledge base and summarize information there to respond to your search query.
Get started using AI Search:
- Ask a question about Snapchat (e.g., how do I create Lenses?).
- Get a response summarizing information from the Snapchat Support Site.
- Check the linked sources for accuracy or to read the original information in more languages.
For more information about the Snapchat Support Bot and AI Search, tap to expand a topic below.
What’s the difference between the Snapchat Support Bot and AI Search?
AI Search can give you an AI-generated summary of information pulled from Snapchat Support articles to answer one query at a time, while the Snapchat Support Bot can guide you through issues you’re experiencing with Snapchat in a continuous, conversational chat experience.
What languages are these tools available in?
The Snapchat Support Bot can provide chat support in your preferred language, while AI Search currently works with languages supported on this site that we can monitor and update regularly. You can access hyperlinked sources for AI responses to read the original support articles.
How can I tell if the AI responses are accurate?
You can check the linked sources in the AI responses. The information you’re getting comes from those articles, so you should verify AI answers against them.
If you need additional help using Snapchat, you can also contact Snapchat Support.
Why doesn’t AI Search respond to some questions?
AI Search searches the Snapchat Support Site for information relevant to your question. If we don’t have an article on that topic, your search won’t return any results.
How can I give feedback on the Snapchat Support Bot or AI Search?
To give feedback on the Snapchat Support Bot, give a star rating after each response based on how helpful it was.
To give feedback on AI Search, tap the thumbs up or thumbs down icon after each response to let us know if it was helpful.
Thanks for your feedback! Every star rating and vote helps us improve.
How do I contact Snapchat Support if neither Snapchat Support Bot nor AI Search can answer my question?
If you can't find the answer you‘re looking for on our site, our Support Team is here to help.
Choose the topic that best describes your issue from the list below and follow the steps on the linked support page to get in touch with us:
- I can't access my account
- I need help with a Snapchat feature
- I want to report an account or content
If your issue doesn't fit into any of these categories, start here and choose a topic to find support.
Can I still search the Snapchat Support Site without using AI?
Yes! To search the Snapchat Support Site without using AI, tap the magnifying glass in the top right-hand corner, or go here.
How is data from my conversations with the Snapchat Support Bot and my AI Searches used?
Your interactions with the Snapchat Support Bot and AI Search, including any feedback you provide to improve its performance, are handled as described in our Privacy Policy.
Please Note: By using the Snapchat Support Bot and AI Search, you are agreeing to Snap’s Terms of Service.