Why does it say my device is banned?
If you see a message like “SS06: Device banned,” it means Snapchat has blocked the phone or tablet you’re using, not just one account.
A device ban can happen when we detect certain activity from a device that violates our Community Guidelines, or for other reasons related to safety or compliance.
In some cases, this unfortunately may affect people who bought or received a phone or tablet that was previously used by someone else whose actions triggered the device ban.
Why does Snapchat ban devices?
We use device bans as a measure to help:
- Enforce our Community Guidelines consistently.
- Protect Snapchatters from repeat offenders.
Can Snapchat unban my device?
If we take enforcement action on your account that results in a device ban, you may be able to submit an appeal through the in-app appeals mechanism (if eligible). If we decide to grant your appeal, we will also remove the device ban.
In most other cases, we don’t unban a device, even if:
- You just bought the phone or it’s a refurbished / used device.
- You don’t know who used the device before.
- You believe the ban was a mistake.
These bans are in place to help keep Snapchat safe, and we generally don’t make exceptions.
What are my options if my new device is banned?
If you’re seeing a device-ban message on a phone or tablet you recently bought or received:
-
Check for updates
Make sure you’re using the latest version of Snapchat from the App Store or Google Play Store. -
Try a different device (if possible)
If you can log in and use your Snapchat account on another phone or tablet, that usually means your account is unaffected, and the issue is specific to the first device.
Will you tell me exactly what caused the device ban?
We can’t share details about what triggered a device ban. This helps keep our safety and enforcement systems effective.
If you also see a message that your account is locked or banned, please follow the instructions in that message or review our My Snapchat account is locked article.
You can learn more about what’s allowed on Snapchat by reviewing our Community Guidelines.