You can report bugs and give feedback directly in the Snapchat app! Learn how to use in-app support from the Settings menu, and how to use Shake to Report.
Give Feedback in Settings
You can report a bug or submit a suggestion from the Settings menu in the Snapchat app.
To report a bug or make a suggestion…
- Tap ⚙️ in My Profile to open Settings
- Scroll down and tap ‘Bugs and Suggestions’
- Choose whether you want to ‘Report a Bug’ or ‘Make a Suggestion’
- Choose which part of the app your report is about.
- Describe the bug or suggestion and add an attachment if you have one.
- Choose a topic and tap ‘Submit’
If your report is about a bug, please add as much info as you can, and describe what you have to do in the app to see the bug. This helps us understand it and fix it faster 🐜
If you’re submitting a suggestion, we appreciate it because we use suggestions to make the app better for everyone 👻
Shake to Report
Shake to Report is a fast and easy way to tell us about a bug or make a suggestion about Snapchat!
When you turn Shake to Report on, you can shake your device and a menu will appear so you can submit a bug or suggestion. Each report helps us make Snapchat better 👻
To turn Shake to Report on or off…
- Tap ⚙️ in My Profile to open Settings
- Scroll down and tap ‘Shake to Report’
- Turn Shake to Report on or off
To use Shake to Report…
- Shake your device a couple of times!
- When the menu appears, tap 'Report a Bug' or ‘Make a Suggestion'
- Tell us about the bug or your suggestion.
- Tap 'Submit'
Add as much info as you can in your report. This helps us understand it better and fix it faster.
Submitting screenshots
When you Shake to Report, a screenshot of your device may be included in the report.
If you're on Android, a screenshot of your screen will be attached to your report. To edit the screenshot or delete it, tap the screenshot thumbnail in the Shake to Report screen.
If you're on iOS, a screenshot may be included in your report depending on which screen you shake from. For example, shaking from Stories will automatically attach a screenshot, but shaking from a Chat with a friend will not.
Snapchat’s Beta Programme
If you’re a real bug hunter, you might be able to test new Snapchat features before they're available for everyone! Learn more about Snapchat’s Beta programme.
Please Note: Shake to Report is enabled by default for Snapchatters in the Beta programme.
About Reports
You can report a bug or make a suggestion in Settings or via Shake to Report. We may not review every bug or suggestion report we receive.
Please Note: if you need to report abuse, a privacy or safety concern, or spam on Snapchat, please contact us for assistance.