If you’re having issues backing up your Memories, connect to Wi-Fi and make sure your device has a good internet connection.
If Wi-Fi isn’t available, you can also back up your Memories over mobile data. Learn how to enable Smart Backup in Settings.
You may also need to free up storage space on your device.
To free up storage space on your device…
- Tap the gear icon ⚙️ in My Profile to open Settings
- Scroll down and tap ‘Clear cache’
- Tap ‘Clear All’ on iOS or tap ‘Continue’ on Android
(Clearing your cache won’t delete any of your Memories, Snaps, or Chats.)