My Snaps won’t send or load

If your Snaps won't send or load, try the following troubleshooting steps:

Update Snapchat

Update Snapchat to the latest version from the App Store on iOS, or the Google Play Store on Android on both your device and the recipient's.

Check Your Internet Connection

Move to an area with better mobile service or connect to a stable Wi-Fi network.

Clear Cache

To clear your cache on iOS…

1. Tap the gear icon ⚙️ in My Profile to open Settings
2. Scroll down and tap ‘Clear Data’
3. Tap ‘Clear Cache’
4. Confirm by tapping ‘Clear’

To clear your cache on Android…

1. Tap the gear icon ⚙️ in My Profile to open Settings
2. Scroll down and tap ‘Clear Cache’
3. Confirm by tapping ‘Continue’

Restart Device

Fully turn off your device for one full minute, and then turn it back on.