The 'Restore Purchases' button allows you to restore Snapchat+ purchases you’ve made in the past using this Snapchat account.
If you see a 'Restore Failed' error, it is because no purchases were found to be restored for that Snapchat account. It is not possible to restore a subscription purchased on another Snapchat account to a new Snapchat account or transfer the purchase from one Snapchat account to a new Snapchat account.
The only way to ensure your Snapchat+ subscription is applied to your Snapchat account is to choose a subscription plan while logged into Snapchat. If you are seeing a pop-up showing that your Apple ID or Google Play account has been used with another Snapchat account, please ensure you are logging into the Snapchat account you used to subscribe to Snapchat+.
It is not possible to have more than one monthly subscription per Apple ID or Google Play account. However, you will have the option for a one-time purchase of a 12 month subscription for a second Snapchat account using your Apple ID or Google Play account.
If you’re still seeing 'Restore Failed' the error…
- Learn more about in-app purchases in the Google Play Store (for Android) or the App Store (for iOS).
- Contact Google Play Support (for Android) or Apple Support (for iOS) for help on past purchases.
Or to resume a subscription purchased via Snapchat for Web, please visit the Snapchat accounts portal at accounts.snapchat.com.