There are a few ways to contact Snapchat Support, depending on what you need:
I saw something inappropriate and want to report it.
If you want to report something inappropriate in the app, you can press and hold on the content and tap ‘Report.’
I found a bug or have a suggestion to make Snapchat better.
To report a bug or give feedback in the app, follow these steps:
- Tap the gear icon ⚙️ in My Profile to open ‘Settings’
- Scroll down and tap ‘Bugs and Suggestions’
- Choose whether you want to ‘Report a Bug’ or ‘Make a Suggestion’
- Follow the steps in the app
We aren’t able to respond to all the feedback we receive, but your reports help us fix bugs and improve the Snapchat app!
I have a general question about Snapchat.
For general information, you can...
- Try asking our AI Search feature: https://help.snapchat.com/hc/p/ai-search
- Browse support articles about using Snapchat, managing your account, safety and security, or privacy
I have a question about Snapchat and I can’t find my answer on this site.
If you can't find the answer you‘re looking for on our site, our Support Team is here to help.
Choose the topic that best describes your issue from the list below and follow the steps on the linked support page to get in touch with us:
- I can't access my account: https://help.snapchat.com/hc/requests/new?co=true&ticket_form_id=76586
- I need help with a Snapchat feature: https://help.snapchat.com/hc/requests/new?co=true&ticket_form_id=76246
- I want to report an account or content: https://help.snapchat.com/hc/requests/new?co=true&ticket_form_id=17471023300884
If your issue doesn't fit into any of these categories, start here and choose a topic to find support: https://help.snapchat.com/hc/requests/new.