There are a few ways to contact Snapchat Support, depending on what you need:
I saw something inappropriate and want to report it.
If you want to report something inappropriate in the app, you can press and hold on the content and tap ‘Report.’
I found a bug or have a suggestion to make Snapchat better.
To report a bug or give feedback in the app, follow these steps:
- Tap the gear icon ⚙️ in your Profile to open ‘Settings’
- Scroll down and tap ‘Bugs and Suggestions’
- Choose whether you want to ‘Report a Bug’ or ‘Make a Suggestion’
- Follow the steps in the app
We aren’t able to respond to all the feedback we receive, but your reports help us fix bugs and improve the Snapchat app!
I have a general question about Snapchat.
For general information, you can...
- Try asking our AI Search feature
- Browse support articles about using Snapchat, managing your account, safety and security, or privacy
I need more help with using Snapchat.
If you need more help, please try troubleshooting with Snapchat Support Bot.