⚠️ Where can I find Snaps I saved to my Memories?
Swipe up from the Camera screen to see your Memories.
⚠️ Snaps that I saved to my Memories are missing.
First, make sure your Snapchat app is updated to the latest version. Then clear your cache by following these steps…
- Tap ⚙️ in My Profile to open Settings
- Scroll down and tap ‘Clear Cache’
- Tap ‘Clear All’ on iOS or ‘Continue’ on Android
- Turn your device off and wait one minute before you turn it back on
If your Memories are still missing after following these steps, then they are lost. Lost Memories cannot be recovered.
⚠️ I accidentally deleted or lost my Memories and I want them back.
Unfortunately, lost or deleted Memories cannot be recovered. Snapchat Support cannot restore them for you.
We respect Snapchatters’ privacy, so when a Snap is deleted from your Memories, our servers erase that Snap as soon as possible. This is why we cannot recover lost or deleted Memories.
⚠️ How do I keep from losing my Memories in the future?
To protect your Memories, always make sure your Memories are completely backed up before you log out of Snapchat, log in to Snapchat on a different device, or uninstall the Snapchat app.