We take our commitment to protecting Snapchatters from misuse of our platform very seriously. As part of that, we work with law enforcement and governmental agencies to promote safety on our platform. Snap is committed to assisting law enforcement while respecting the privacy and rights of our users. Once we have received and established the validity of a legal request for Snapchat account records, we respond in compliance with applicable law and privacy requirements.
- While it's true that we value ephemerality in our Snaps and Chats, some information may be retrieved by law enforcement through proper legal process. You can learn more about when Snapchat deletes Snaps and Chats.
We regularly support law enforcement investigations, so if you ever feel that a crime has been committed, we encourage you to contact your local law enforcement immediately. Law enforcement may contact us directly in response. There is more information about how we work with law enforcement available in our Safety Center.
If you or someone you know is in suicidal crisis or emotional distress, please seek help as soon as possible.
- If you are in the US and are in crisis or emotional distress, you can reach out to the National Suicide Prevention Lifeline at 1-800-273-TALK (8255). You can also text KIND to 741741 to chat with a live, trained crisis counselor at Crisis Text Line. This service is free and available 24/7.
- If you are not in the US, please visit The International Association for Suicide Prevention to find a Crisis Centre near you.
Again, if you feel that someone is in immediate danger, please contact your local law enforcement for immediate assistance!