If some of your Memories appear empty or grey, then you may need to update Snapchat and free up storage space on your device đ±
To update Snapchat and free up storageâŠ
- Update Snapchat to the latest version from the App Store on iOS, or the Google Play Store on Android
- Open Snapchat
- Tap âïž in My Profile to open Settings
- Scroll down and tap âClear Cacheâ
- Tap âClear Allâ on iOS or tap âContinueâ on Android
(Clearing your cache wonât delete any of your Memories, Snaps, or Chats.) - Turn off your device completely for one minute and turn it back on
If you still donât see all your Memories, try repeating these steps đ
â ïž Important: Always check that your Memories are completely backed up before you log out of Snapchat, log into Snapchat on a different device, or uninstall Snapchat!