If some or all of your Memories seem to be missing, first follow the steps below to update Snapchat and free up storage space on your device.

To update Snapchat and free up storage…

1. Update Snapchat to the latest version from the App Store on iOS, or the Google Play Store on Android
2. Open Snapchat
3. Tap ⚙️ in My Profile to open Settings
4. Scroll down and tap ‘Clear Cache’
5. Tap ‘Clear All’ on iOS or tap ‘Continue’ on Android
   (Clearing your cache won’t delete any of your Memories, Snaps, or Chats.)
6. Turn off your device completely for one minute and turn it back on

If you still don’t see all your Memories, try repeating these steps 🔂

⚠️ Important: Always check that your Memories are completely backed up before you log out of Snapchat, log into Snapchat on a different device, or uninstall Snapchat!

If Memories are still missing, they may be lost because they weren’t backed up. Learn how to back up your Memories so they’re secure 🔒