⚠️ I'm missing Snaps that I recently saved to my Memories.
First, make sure your Snapchat app is updated to the latest version. Then try freeing up storage on your device by following these steps:
1. Tap ⚙️ in My Profile to open Settings
2. Scroll down and tap 'Clear Cache'
3. Tap 'Clear All' on iOS or tap 'Continue' on Android
(Clearing your cache won’t delete any of your Memories, Snaps, or Chats.)
4. Turn off your device completely for one minute and turn it back on
If you’ve already tried freeing up device storage and your Memories are still missing, then unfortunately, they are lost and Snapchat Support cannot recover them for you.
Always make sure your Memories are completely backed up before you log out of Snapchat, log into Snapchat on a different device, or uninstall Snapchat!
⚠️ I accidentally deleted my Memories and want them back.
Unfortunately, Snapchat Support cannot recover lost Memories.
We respect Snapchatters' privacy, so if you delete a Snap from your Memories, our servers are designed to erase that Snap as soon as possible, which is why we cannot recover your Memories for you.
If some or all of your Memories seem to be missing, first follow the steps below to update Snapchat and free up storage space on your device.