We're working on translating our site into this language. Some content is available in this language now, or to view all site content, please choose English from the dropdown menu at the bottom of the page.

Search

Snapchat Support Help Center home page Snapchat Support
Search
  1. Snapchat Support
  2. Using Snapchat
  3. Memories
  4. Using My Eyes Only

I forgot my My Eyes Only passcode

⚠️ I forgot my My Eyes Only passcode. How do I reset it?

If you don’t remember your current My Eyes Only passcode, follow these steps to create a new one.

  1. Swipe left in Memories until you reach ‘My Eyes Only’
  2. Tap ‘Options’
  3. Tap ‘Forgot Passcode’
  4. Enter your Snapchat account password and tap ‘Next’
  5. Create a new passcode and enter it a second time to confirm it
  6. Acknowledge that creating a new passcode will delete all Snaps in My Eyes Only and tap ‘Continue’

⚠️ I lost Snaps I had saved to My Eyes Only after I reset my passcode.

My Eyes Only adds an extra layer of protection to Snaps you want to keep private. Unfortunately, this means that when you reset your forgotten My Eyes Only passcode, Snaps saved with your former passcode are deleted.

To respect your privacy, Snapchat Support cannot recover forgotten My Eyes Only passcodes or deleted Snaps for you.

Was this article helpful?

Sorry about that! How could this article have been more helpful?

Thanks for your feedback!

Articles in this section

Related articles