⚠️ Important: Always check that your Memories are completely backed up before you log out of Snapchat, log into Snapchat on a different device, or uninstall Snapchat!
If you’re having issues backing up your memories, connect to Wi-Fi and make sure your device has a good internet connection.
If Wi-Fi isn’t available, you can also back up your Memories over mobile data. Learn how to enable Smart Backup in Settings 📶
You may also need to free up storage space on your device.
To free up storage space on your device…
- Tap ⚙️ in My Profile to open Settings
- Scroll down and tap ‘Clear Cache’
- Tap ‘Clear All’ on iOS or tap ‘Continue’ on Android
(Clearing your cache won’t delete any of your Memories, Snaps, or Chats.)