If you did not intend to subscribe to Snapchat+, you can request a refund for your purchase. You’ll need to follow different steps depending on how you signed up for Snapchat+.
If you purchased your Snapchat+ subscription through the App Store, please contact Apple to request a refund. Learn how to request a refund through the App Store for iOS.
Snapchat Support will not be able to assist you with refunds for subscriptions purchased through the Apple App Store.
If you purchased your Snapchat+ subscription through the Play Store, please contact Google to request a refund. Learn how to request a refund through the Google Play Store for Android.
Snapchat Support will not be able to assist you with refunds for subscriptions purchased through the Google Play Store.
If you subscribed to Snapchat+ on the web (including at snapchat.com/plus), refund and cancel rules depend on your region:
United States: If you cancel, your subscription will not auto-renew. You keep access to Snapchat+ features until the end of the billing period you already paid for. Refunds are not provided for the unused portion of a month or year.
Europe & United Kingdom: If you cancel your web subscription within the first 14 days after being charged, you will receive a pro-rated refund within 7–10 business days, and you will lose access to Snapchat+ features. If you cancel after 14 days, your subscription will be canceled and will not auto-renew.
Please note that after a refund, your Snapchat+ access is removed.
If you subscribed to Snapchat+ on the web and believe you were charged in error, please try troubleshooting with Snapchat Support Bot.
If you purchased your Snapchat+ subscription through a third party partner like Verizon +play or the MySTC app, please contact: