Submit a request

⚠️ Important: We're bringing Snapstreak Restore into the Snapchat app! Soon, you'll be able to restore lost Streaks with an in-app purchase. Once this feature is available to everyone, filling out the form on our support website to request Snapstreak restoration will no longer be supported.

Sorry to hear you're having issues with Snapstreaks 😓 To keep a Snapstreak going, you and your friend must both send each other a Snap (not a Chat) at least once every 24 hours.

If you need help with something else, check out our support site for more information.

Your Snapchat username (no spaces), or write "none"

Your name as it’s recorded on official records, like a birth certificate or passport

The name that you are best known by publicly (on your other social channels)

Email associated with your Snapchat account (if applicable)

By adding an email in this field, you are authorizing Snapchat Support to share verification information and account updates with this contact

Where you permanently reside

Please include all applicable links for Instagram, TikTok, YouTube, Twitch, Spotify, Apple Music, etc.

Please include links to recent press

Please provide as much detail as possible, such as why you think your account may be hacked or details of the bug you're experiencing

Please Note: Must be a business email address

Please Note: Only official business representatives are applicable here

Add file or drop files here