Submit a request
If you contacted us recently…
Contacting us multiple times about the same issue may slow down our response time.
We will respond to the email address you shared when you contacted us. If
you need more help, please reply directly to the email response from our
team.
Meanwhile, here’s some information that might help you out right now.
- - If you need a password reset, you can send a temporary password to the email associated with your Snapchat account.
- - If your Snapchat account is locked, go here to learn more. There’s an appeals process in the Snapchat app for some types of account lock.
- - If you think your account is compromised, we’ll review your request as soon as possible. Please check your email inbox for a response from our team.
If you contacted us recently…
Contacting us multiple times about the same issue may slow down our response time.
We will respond to the email address you shared when you contacted us.
Meanwhile, here’s some information that might help you out right now.
We consider many factors to determine an account’s eligibility for a Snap Star. In addition to abiding by Snap’s Terms of Service and Community Guidelines, these factors include the following:
-
Account engagement: Your account has accumulated a large
and engaged audience.
- In some cases, Snap will upgrade accounts that fall outside of this parameter if the account owner is well-known outside of Snapchat.
- Stories for a public audience: Your account is primarily used to create and share stories with the general public on a regular basis.
- Authenticity: The account represents a real person or people and is the unique presence of the person or people it represents. General interest accounts are not eligible.
- Notability and Cultural Relevance: Your account is highly searched for or culturally relevant.
- Content Quality: The content you share is original, safe, and appropriate for all of our users and in line with our Community Guidelines.
No one is entitled to a Snap Star, regardless of the size of the account’s audience. Designation of an account as a Snap Star does not modify our Terms of Service or create any additional rights for the account holder.
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Still need help?
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Thanks! Happy Snapping 👻
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Still need help?
Yes
No
Thanks! Happy Snapping 👻
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Still need help?
Yes
No
Thanks! Happy Snapping 👻
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Still need help?
Yes
No