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  1. Snapchat Support
  2. Submit a request

Submit a request

⚠️ Important: We're bringing Snapstreak Restore into the Snapchat app! Soon, you'll be able to restore lost Streaks with an in-app purchase. Once this feature is available to everyone, filling out the form on our support website to request Snapstreak restoration will no longer be supported.

Sorry to hear you're having issues with Snapstreaks 😓 To keep a Snapstreak going, you and your friend must both send each other a Snap (not a Chat) at least once every 24 hours.

If you need help with something else, check out our support site for more information.

Please provide as much detail as possible, such as why you think your account may be hacked or details of the bug you're experiencing

If an agent, law firm, etc.

Email associated with your Snapchat account (if applicable)

Please provide a detailed description of the copyrighted work

e.g., Story title, username, Snap ID if available, etc.

I confirm that I have a good-faith belief that the content's use is not authorized by law, principles of fair use, the copyright owner, or the copyright owner's agent, and that the information I have provided is accurate.

I consent to the information in my complaint being forwarded to the user who posted the allegedly infringing content.

I understand that under Section 512(f) of the Digital Millennium Copyright Act or similar law, if applicable, I may be liable for any damages, including costs and attorneys’ fees, if I knowingly misrepresent or provide false information. *

I declare under penalty of perjury that I am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

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