I got a sign-in alert I didn’t request

If you got a Snapchat login code, a sign-in email, or text you didn’t request, someone may be trying to access your account.

Please follow the steps below to protect your account:

1. Change or reset your password. 
   • If you’re already signed in to the Snapchat app, go to Settings and tap ‘Password’ to change your password. 
   • You may also change your password on the web by going to accounts.snapchat.com.
   • If you can’t sign in, click on “forgot password” to sign in to your account via a phone or email-based account recovery flow.
2. Check the devices signed in to your account and remove any you don’t recognize.
3. Create a Passkey for your account.
4. Set up two-factor authentication (2FA) with SMS or an authenticator app

If you think your account is compromised, follow the steps in My account is compromised. Remember to check your email for any notices from Snapchat that your password or contact information (like your email) has been changed, as you may be able to revert it.

How do I recognize a suspicious email or text?

Some examples of suspicious emails or SMS notifications you might see include:

• A login code you didn’t request (sent by email or SMS). This means someone has used your password to attempt to sign in on a device we don’t recognize, but we blocked the attempt by requiring additional verification. Do not give this code to anyone, and reset your password following the instructions above.
• An “Attempted Log In” email or SMS notification that a sign-in attempt was blocked as suspicious. If you don’t recognize this, then reset your password following the instructions above.
• A “Just logged in!” notification about a successful sign-in to your account on a new device that you don’t recognize. Change your password immediately following the instructions above.

How else can I help keep my account safe?

• Always add a Passkey, current phone number, and email address on your account and ensure the phone and email are verified. If you get a new phone number from your carrier, replace the old phone number on your Snapchat account immediately.
• Never add someone else’s email to your account. Scammers offer gift cards or free Snapchat plus subscriptions in exchange for adding an email to your account. Never add an email you don’t own, as this can be used to hack your account.
• Don’t tap links or download files from emails or texts from any sender you don’t recognize, especially if they claim to be related to Snapchat.
• Snapchat will never email or text you to ask for your password or 2FA verification codes or ask you to click on a login link. Don’t share codes with anyone, and slow down before you click. Hackers use urgency, like telling you your account is hacked, to trick you and actually hack your account. You can verify the legitimacy of a Snapchat email by the accounts.snapchat.com domain, or by checking your push notifications and session management settings within the app.