If you’re unable to see your teen’s account in Family Centre, it may be because your teen:
- Hasn’t seen your invitation via your direct Chat message or your message has expired in Chat
- Hasn’t accepted your Family Centre invitation
- Is unable to accept your Family Centre invitation due to age restrictions, or they have aged out of Family Centre after turning 18
- Has left Family Centre
- Resides in a country where Family Centre is not yet available
If you think you should be able to see your teen in Family Centre, you can try sending them a new invitation or talking to them in person about joining.